Customer Service Representative
About Us
At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.
About the Role
We are looking for an outgoing, customer-focused Customer Service Representative to join our team. This position combines face-to-face customer interactions, product presentations, and sales support. The ideal candidate enjoys meeting new people, understanding customer needs, recommending solutions, and creating positive experiences while contributing to business growth.
Responsibilities
Interact directly with customers and provide personalized assistance.
Introduce and promote products and services to potential customers.
Identify customer needs and recommend suitable solutions.
Present product features, benefits, and promotional offers.
Build strong customer relationships and encourage repeat business.
Address questions and concerns with professionalism.
Identify sales opportunities and guide customers through purchasing decisions.
Support promotional campaigns and customer acquisition activities.
Work toward individual and team sales performance goals.
Qualifications
Excellent communication and interpersonal skills.
Friendly, confident, and persuasive personality.
Interest in sales, customer service, and promotions.
Comfortable initiating face-to-face conversations.
Strong problem-solving and relationship-building abilities.
Previous sales or customer service experience is a plus but not required.
What We Offer
Hands-on training in customer service and sales.
Opportunities to develop negotiation and presentation skills.
Professional growth and advancement opportunities.
A dynamic and supportive team environment.
Compensation based on the position and experience.