Customer Service Officer

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a dedicated Customer Service Officer to provide outstanding customer support and help ensure a positive customer experience. This role is ideal for individuals who enjoy assisting others, resolving concerns, and building lasting customer relationships.

Responsibilities

• Welcome customers and assist with inquiries and service requests.

• Provide accurate information about company products and services.

• Build positive customer relationships through exceptional service.

• Maintain accurate records of customer interactions and service activities.

• Identify customer needs and recommend appropriate solutions.

• Support customer satisfaction and service quality initiatives.

• Collaborate with team members to achieve customer service goals.

• Follow company policies and service standards.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Excellent customer service and problem-solving abilities.

• Positive attitude and professional demeanor.

• Strong organizational and multitasking skills.

• Ability to work independently and as part of a team.

• Reliable with strong attention to detail.