About Us
At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.
Job Summary
We are seeking a friendly and dependable Customer Service Assistant to support customers, answer questions, provide product and service information, and assist with daily customer engagement activities. This entry-level opportunity is ideal for someone who enjoys helping people, building relationships, and developing strong communication and customer service skills.
Responsibilities
Provide friendly, professional, and timely customer assistance.
Communicate product and service information clearly.
Assist with routine customer questions and requests.
Support customer follow-ups and relationship-building activities.
Recommend appropriate products or services based on customer needs.
Assist with customer outreach and promotional activities.
Maintain organized records of customer interactions and follow-ups.
Communicate customer feedback to appropriate team members.
Help create a welcoming and positive customer experience.
Collaborate with team members to support daily customer service goals.
Assist with general customer engagement activities as needed.
Participate in ongoing training and professional development.
Qualifications
High school diploma or equivalent required.
Strong communication and interpersonal skills.
Friendly, professional, and customer-focused attitude.
Strong listening and problem-solving abilities.
Positive attitude and willingness to learn.
Good organizational and multitasking skills.
Comfortable interacting with customers and the public.
Reliable, adaptable, and self-motivated.
Previous customer service, sales, retail, hospitality, or related experience is a plus but not required.
Benefits
Paid training
Career advancement opportunities
Professional development programs
Supportive team environment
Hands-on customer service experience
Performance-based growth opportunities
Employee recognition programs
Ongoing mentorship and coaching